Most Asked Questions

FAQs

• 1. How to solve the installation problem?

  Under normal circumstances, we will send 1-2 engineers to the customer site to install and debug the equipment, and it takes about 10 days for one set machine. Customers need to bear visa fees, round-trip air tickets, local accommodations, insurance, and an allowance of 100 USD per person per day.

• 2. How to solve the after-sales problem after the equipment is installed?

  At present, WhatsApp and other foreign social media software cannot be opened in China without a VPN. Therefore, after cooperation, we suggest the customers download the WeChat App. Topwell will set up a separate group for each customer, which includes the salesperson and the technician in the factory. If you have any after-sales problems, you just need to describe the problem clearly and send relevant photos and videos to the group. Our technicians will guide you and provide a solution immediately.

• 3. How long is the machine warranty?

  For car washes with brushes, the equipment is guaranteed for 2 years after the equipment is received; the touchless car washes are guaranteed for 3 years; During the warranty period, Topwell bears the cost of the accessories, and the customer bears the international freight.

• 4. How long is the lead time?

  Tunnel type-standard 380V, 50HZ needs 40-45 working days; Rollover type-standard 380V, 50HZ takes 20 working days; Touchless type-standard 380V, 50HZ takes 10 working days. 

  Wheel washing machine-standard 380V, 50HZ takes 5 working days; Bus and truck washing machine-standard 380V, 50HZ takes 30-35 working days. The non-standard voltage needs to add 10-15 working days on the basis of the above, and all electrical components need to be customized by the manufacturer.